Frequently Asked Questions
Getting Started
Do I need special hardware to use Smatyx?
No. Smatyx runs in a web browser, so you can use any tablet, computer, or phone. We recommend tablets for POS and kitchen displays for the best experience.
Is there a free trial?
Yes! You can start a free trial to explore all features. Visit our Pricing page for details.
How long does setup take?
Most restaurants are up and running within an hour. Creating your menu is the most time-consuming part — the rest is quick configuration.
Billing & Account
Can I change my plan later?
Absolutely. You can upgrade or downgrade your plan at any time from your dashboard under Settings > Billing.
How does pricing work?
Smatyx offers simple, transparent pricing. Check our Pricing page for current plans and features.
Technical
Does Smatyx work offline?
Smatyx requires an internet connection to sync orders between devices. If your connection drops temporarily, orders already loaded will still be visible, but new orders won't sync until the connection is restored.
What browsers are supported?
Smatyx works on all modern browsers including Chrome, Safari, Firefox, and Edge. We recommend keeping your browser updated to the latest version.
Is my data secure?
Yes. All data is encrypted in transit and at rest. We follow industry best practices for data security and privacy.
Support
How do I contact support?
Visit our Contact page to reach our support team. We're available to help with any questions or issues.
Do you offer training?
Yes, we offer onboarding support to help you and your team get the most out of Smatyx. Contact us to schedule a training session.