These Terms & Conditions govern the use of the Smatyx platform for restaurant management, including POS, Kitchen Display System, self-ordering, and reporting services. By using the Smatyx platform, whether via web, mobile, or in-venue interfaces, you agree to be bound by these Terms.
The Smatyx platform is provided by Smatyx Holdings Ltd., a UK-based software company. Smatyx provides restaurant management software including POS, Kitchen Display System, self-ordering, and reporting tools.
Data such as your account details and usage information may be collected to provide and improve the service. Smatyx is the data controller for platform accounts. Data is only used for service fulfilment, not marketing without consent. See our Privacy Policy tab for full details.
At Smatyx (www.smatyx.com), we collect various personal information to enhance user experience and ensure service quality. This includes essential details such as email, phone number, username, login password, and customer address. These details are mandatory during user registration to facilitate service usage and for Smatyx to communicate effectively with customers regarding service registration and confirmations.
During transactions on www.smatyx.com, we solely retain information pertinent to paid orders for transparency and service fulfillment. We do not store sensitive information like customer bank account numbers. Additionally, we utilize both personal identification (e.g., name, contact details) and non-personal identification data (e.g., cookies, IP addresses) to improve our service responsiveness and develop new features aligned with user preferences.
Customers are responsible for safeguarding their login credentials and promptly reporting any unauthorized activities or security breaches concerning their accounts.
Smatyx utilizes customer-provided information in the following ways:
We strictly refrain from using customer personal information for purposes other than transaction-related confirmations and necessary communications on www.smatyx.com. Customer data is retained for up to 2 years unless a cancellation request is submitted.
In compliance with legal obligations, Smatyx cooperates with judicial authorities upon receiving valid requests related to legal violations by customers.
We will maintain personal data in accordance with the laws on the protection of personal information confidentiality and/or other applicable laws. That is, we will delete identifying information from your personal data when we receive your request in accordance with the provisions of applicable Privacy Laws or when we have reasonable reason to determine that:
Access to customer personal information is limited to:
For inquiries or information management, please contact us at:
Customers at Smatyx have the right to review, update, adjust, or delete their personal information by logging into their account and editing their personal details directly on our website, www.smatyx.com. Alternatively, customers can request Smatyx to perform these actions on their behalf. If customers have concerns about the disclosure of personal information to third parties, they can file a complaint to Smatyx. Upon receiving such feedback, Smatyx will verify the information, provide explanations, and guide customers on restoring and securing their information. For assistance, please contact us via email at [email protected].
At Smatyx, we uphold an absolute commitment to safeguarding customer personal information in accordance with our privacy policy. We only collect and use customer information with their explicit consent, except where otherwise required by law.
We do not utilize, transfer, provide, or disclose any customer personal information to third parties without the customer's consent.
In the event of a data breach where customer personal data stored on our servers is compromised due to hacker attacks, Smatyx will promptly notify the relevant authorities for investigation and take immediate action. Affected customers will also be informed.
We ensure utmost security for all online transaction information of our customers, including digital invoices and transaction records, stored in our secured data centre.
During customer registration or purchase, Smatyx requires individuals to provide accurate and relevant personal information such as full name, contact address, email, phone number, and any other legally required details. Customers are responsible for the legal validity of the information provided. Smatyx will not be liable for nor resolve any complaints related to a member if inaccurate personal information was provided during initial registration.
Smatyx is committed to addressing any concerns or complaints regarding the handling of personal information promptly and effectively. Customers can lodge complaints by contacting our Customer Support team via email at [email protected].
When submitting a complaint, please provide as much detail as possible regarding the issue, including relevant dates, names, and any supporting documentation.
All complaints will be acknowledged upon receipt, and we aim to provide a resolution within 30 days of receiving the complaint, ensuring thorough investigation and effective communication throughout the process. We will keep the complainant informed of the progress and expected timeline for resolution, where feasible. Once the investigation is complete, Smatyx will provide the complainant with a written response outlining the findings and any actions taken or proposed.
We support the following payment methods for your convenience:
After selecting the software products on our website, please follow these steps:
We are committed to protecting your payment information with advanced security technologies to ensure safety and confidentiality.
Customers may cancel their order free of charge if:
If you need to cancel your order, please contact us immediately after placing the order. To cancel an order, customers should contact the Smatyx Holdings Ltd. customer service team at [email protected].
The purpose of this policy is to outline the procedures and terms governing the purchase, delivery, inspection, returns, and service standards for Smatyx software, ensuring transparency and customer satisfaction.
Customers may cancel their order free of charge if:
To cancel an order, customers should contact the Smatyx Holdings Ltd. customer service team at [email protected].
Return Conditions
Return Process
Return Time Frame
Refunds: Refunds will be processed within 5 business days to the original method of payment used by the customer upon receipt and verification of the returned software.
Return Shipping: There is no fee for returning the software.
These policies aim to provide detailed guidance on purchasing, payment, delivery, inspection, returns, and order cancellations for Smatyx software. For further assistance or information, please contact our customer support team at [email protected].