Receiving Self-Orders

Who is this article for?

Account owners, or team members with:

• Take orders

Set permissions in All Apps > Settings > Roles.

When a customer places a self-order, it appears on the POS automatically. Here's how it works.

How self-orders appear

Self-orders show up at the top of the order list in the POS. They're prioritized above regular orders so staff notice them quickly.

You'll see the customer's name, table (for dine-in), number of items, and total amount.

If the customer chose pay at table (not online payment), the order needs staff to create it manually. A message shows: "Customer has submitted a self-order. It's not an active order. To move forward, please create one from this."

If the customer paid online, the order is created automatically.

Processing a self-order (pay at table)

1. Go to All Apps > Sales operation > POS
2. Tap the self-order in the list
3. Review the items and customer info
4. Create an order from it - this turns it into a regular order and sends items to the kitchen

After creating the order, it works like any other order.

Cancelling a self-order

If a self-order needs to be cancelled before it becomes an active order:

1. Tap the self-order
2. Tap the three-dot menu (more options)
3. Choose Cancel Order