Issues

Who is this article for?

Account owners, or team members whose role has:

• Issues set to View to see issues, or Manage to log and edit them

Set roles in All apps > Setup > Roles.

Included in the Manage and Grow plans.

Issues are the record of what went wrong and who it involved: a late arrival, a no-show, a freezer left open, a cash drawer that did not add up.

See the issues

DesktopMobile

Step 1/9Go to All apps > Team & Operations > Issues

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‹›

1. Go to All apps > Team & Operations > Issues
2. Pick the store in the top bar. The newest come first, each with its status:
   • Open: still to look at
   • Dismissed: looked at, no action
   • Penalty: counted against the people involved
3. Use All dates and Filter to narrow the list, and Export CSV for a copy

Log an issue

DesktopMobile

Step 1/9Tap Log issue

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‹›

1. Tap Log issue
2. Enter a Title and, if useful, Details
3. Set the day it Occurred on and its Status
4. Under Attributed staff, tap Add staff and pick the people involved
5. Tap Save

Issues logged for you

Each morning Smatyx logs yesterday's late arrivals, early leaves, no-shows, missed checklists or temperature checks, and checklist photos that did not pass the AI check as Penalty, and refunds, food returns and bad reviews as Open. Managers get a summary by email.

A penalty is a record, not a deduction: it does not change pay. Staff see the issues about them in My work, on the Issues tab.