Refunds

Who is this article for?

Account owners, or team members whose role has:

• Refunds

Set roles in All apps > Setup > Roles.

Issuing a refund

You can refund an order from the POS or from Order History:

1. Open the order
2. Tap ⋯ (more options)
3. Tap Issue refund
4. Pick what goes back: Items to refund dishes, or Amounts to enter how much each payment gets back
5. Enter the Reason
6. Tap Refund

Issue refund only appears once the order has been paid.

Dojo card refunds

A refund of a Dojo card payment goes through a Dojo card reader: the device's Default payment terminal for Dojo, or the one you pick when that is set to Ask each time. In Order history, Online refund sends the money back to the same card without a reader.

Refund status

Refunds show in the order's payment history. If a refund fails (network issue with the terminal), the status shows the failure and you can retry.