Reservations

Who is this article for?

Account owners, or team members with:

• Take orders

Set permissions in All Apps > Settings > Roles.

Accept table bookings ahead of time and manage your seating schedule.

Accessing reservations

1. Go to All Apps > Sales operation
2. Select your store using the store selector
3. Go to Reservation

The screen has two tabs: Calendar and Floor Plan.

Creating a reservation

1. Click Create Reservation in the sidebar, or tap an empty time slot on the calendar
2. Pick a date, time, table, and enter the guest's name
3. Click Create Reservation

The system shows your store's opening hours and warns if you pick a time outside them. You can also add the guest's phone, email, party size, and any special requests.

Calendar

Switch between views using the dropdown at the top:

• Day - hourly timeline for one day
• Week - 7-day overview with hourly grid (default)
• Month - monthly calendar showing reservation counts per day

Use the arrow buttons to navigate between periods, or click Today to jump back. The mini calendar in the sidebar lets you jump to any date.

Floor plan

Your restaurant layout with tables colored by status:

• Red - overdue reservation
• Blue - has upcoming reservations
• Grey - available

Each table shows how many bookings it has. Tap a table to view or create reservations for it. Use the arrows to switch between floors if you have multiple.

Reservation countdown

Each reservation shows a countdown that changes color:

• Green - 30+ minutes until arrival
• Yellow - 10-30 minutes
• Red - less than 10 minutes or overdue

Managing reservations

Tap a reservation to open it. From there:

• Update - change any field (date, time, table, guest info, notes)
• Begin - guest has arrived, mark as seated
• Cancel - cancel the booking (asks for confirmation)